Your privacy is our top priority at sona10. Everything about where your personal information goes, how it is used, and how securely it is held is clearly set out here.
Welcome to sona10 (sona10.org). We believe that every user's privacy is a fundamental right. This Privacy Policy is designed to be fully transparent — explaining what information we collect when you use our platform, how it is used, who it may be shared with, and how it is kept secure.
Sona10 is a trusted and secure online gaming platform for members in Bangladesh. We follow internationally recognised security standards to ensure your personal information is protected. This policy applies to all sona10 services, websites, and mobile applications.
By registering on our platform or continuing to use our services, you are considered to have accepted the terms of this Privacy Policy. We encourage you to read it carefully before registering.
Sona10 collects two types of information from you — what you provide directly, and what is generated automatically as you use the platform.
In accordance with its Privacy Policy, sona10 uses collected information only for specific, legitimate purposes. Full details are provided below:
| Purpose of Use | What Information Is Used | Legal Basis |
|---|---|---|
| Account Creation and Management | Name, email address, mobile number | Contractual Obligations |
| Identity Verification (KYC) | National ID card, date of birth | Legal Obligations |
| Payment Processing | Mobile banking number, transaction details | Contractual Obligations |
| Customer Support | Contact details, description of the issue | Legitimate Interest |
| Promotions & Bonus Offers | Gaming history, preferences | Consent |
| Fraud Prevention | IP address, device information, logs | Legitimate Interest & Legal Obligation |
| Platform Development | Usage patterns, feedback | Legitimate Interest |
Sona10 does not sell your personal information to any third party. However, limited information may be shared in certain specific circumstances:
Cookies are used on the sona10 website and app to enhance your experience. Cookies are small text files stored on your browser or device.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens — the site cannot function without these | Deleted when the session ends |
| Preference Cookies | Remembering language preference, theme settings, and game configurations | 1 year |
| Analytics Cookies | Monitoring which pages are visited most and tracking site performance | 6 months |
| Marketing Cookies | Showing relevant bonuses and promotions (with your consent) | 30 days |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent some platform features from functioning correctly.
Sona10 uses industry-leading security technology to keep your private information protected. Our security framework is outlined below:
As a sona10 member, you have several important rights over your own information. Full details are provided below:
You may request details of what information we hold about you. Submit a request to our support team and you will receive a full response within 30 days.
To correct inaccurate or outdated information, you can use Account Settings or contact our support team.
After closing your account, you may request deletion of your information provided there are no outstanding legal obligations.
You may object to marketing communications or specific uses of your data and opt out at any time.
You may request a download of your information in a standard format (CSV/JSON).
During an investigation or in specific circumstances, you may request that the use of your information be restricted.
Sona10 does not retain your information longer than necessary. Retention periods depend primarily on the type of service and applicable legal requirements.
Once the designated retention period expires, data is permanently and securely deleted or anonymised in a way that makes identification impossible.
All sona10 services are strictly for individuals aged 18 and above. We do not knowingly collect information from minors or allow them to use the platform.
Age verification is mandatory at registration. If a member is found to be under 18, their account will be immediately suspended and all collected data will be permanently deleted.
Sona10 may update this Privacy Policy from time to time. Changes may be made in response to technological developments, new legal obligations, or an expansion of our services.
If any significant changes occur, we will:
Continued use of the platform after any updates will be considered acceptance of the revised policy. We therefore recommend reviewing this page periodically.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:
Before contacting us, please log in to your account and have the details of your issue ready. This allows us to assist you quickly and effectively.
Sona10 protects your privacy not just in words, but in practice. The features below are a testament to our commitment.
All your personal and financial information is stored with AES-256 encryption, one of the strongest encryption methods currently available.
Every account goes through identity verification. This helps prevent fraud and misuse while ensuring the safety of genuine users.
Your information is never sold. sona10 does not transfer your data to advertisers or data brokers under any circumstances.
Enabling 2FA means that even if your password is stolen, no one can access your account. Your account stays doubly secure.
You are always clearly informed about why and how your information is being used. There are no hidden purposes.
Data is not kept longer than necessary. Once the retention period expires, it is securely deleted or anonymized.
Play with SSL encryption, a strict privacy policy, and trusted payment systems. Your information is completely safe with us.
For users aged 18 and above only. Please play responsibly.